Returns/Refunds Policy
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Returns/Refunds Policy

Thank you for your purchase from the Bilotta Collection.


ALL MERCHANDISE SALES ARE FINAL. This includes purchases from our website ( and at our physical location (The Bilotta Collection, 151 Sawgrass Corners Drive, Ponte Vedra Beach, FL 32082).


However, we do want you to love your purchase and your experience with the Bilotta Collection. Although we do not offer refunds on merchandise, we will honor an exchange of equal value. In order for a product to be eligible for an exchange, you must return the product in its original packaging within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. We do not accept damaged or used products for exchange. Please contact us at (904) 834.3109 ext. 108 for more information.


ALL TICKET SALES ARE FINAL. If, in the event, you cannot use your tickets for the date(s) and time(s) originally purchased, please contact us at (904) 834.3109 ext. 109 to reschedule your visit. WE REQUIRE A MINIMUM OF 24 HOURS NOTICE in the event you wish to cancel or reschedule your visit.


ALL GIFT CARD SALES ARE FINAL. No refunds/exchanges will be honored.


QUESTIONS REGARDING OUR POLICIES? Contact the Bilotta Collection at (904) 834.3109 ext. 109.